Privacy Policy

Information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, phone number, email address, postal code, and service address
• Service information: details you provide about your plumbing issue, appointment preferences, and job history with us
• Communications: records of calls, emails, text messages, and form submissions
• Website usage: IP address, browser type, pages viewed, and similar analytics data collected through cookies and tags such as Google Tag Manager / Google Analytics
• Call and text metadata: phone numbers, timestamps, message content, and call tracking data processed through service providers such as CallRail for quality, routing, and customer service

How we use your information

We use personal information to:

• Respond to quote requests and schedule plumbing service
• Provide estimates, dispatch technicians, and complete work you request
• Send appointment confirmations, service updates, and follow-up by phone, email, or SMS
• Maintain business, billing, and warranty records
• Improve our website, marketing, and customer experience
• Comply with legal obligations and protect our rights

We do not sell your personal information.

Text messaging (SMS)

Flowline Plumbers may send SMS text messages related to your plumbing inquiry, appointment scheduling, service updates, dispatch notifications, and follow-up about completed or requested work.

If you opt in on our website form or otherwise provide express consent, we may send text messages to the mobile number you provide. Message frequency varies based on your service request and appointment activity. Message and data rates may apply.

Reply STOP to unsubscribe from text messages at any time. Reply HELP for help or contact us at the phone number or email listed on this website. Consent to receive text messages is not a condition of purchasing plumbing services.

Message types may include: Appointment confirmations and reminders; Dispatch and technician arrival updates; Responses to your quote or service request; Follow-up about scheduled or completed plumbing work.

We retain records of SMS consent, including the date and method of opt-in, as required for compliance with applicable messaging and telecommunications rules.

How we share information

We may share information with:

• Service providers that help us operate our business (for example, email delivery, call tracking, text messaging, scheduling, and analytics)
• Licensed subcontractors or partners involved in completing your job, when needed
• Professional advisers or authorities when required by law

Providers are permitted to use your information only to perform services on our behalf and must protect it appropriately.

Cookies and analytics

We use cookies and similar technologies to understand site traffic and improve our marketing. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Retention

We keep personal information only as long as needed for the purposes described in this policy, including legal, accounting, and warranty requirements. SMS consent records are retained to document compliance with messaging program requirements.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure.

Your choices

• Opt out of marketing emails by using the unsubscribe link or contacting us
• Opt out of text messages by replying STOP to any message we send
• Request access to or correction of your personal information by contacting us

Depending on your location, you may have additional privacy rights under applicable Canadian privacy law. Contact us to make a request.

Children

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the bottom of this page will reflect the most recent version.

Contact us

Questions about this Privacy Policy or our privacy practices:

• Flowline Plumbers
• 180 Northfield Dr W 1st Floor, Unit 4, Waterloo, ON N2L 0C7
• Phone: 226-407-6750
• Email: info@flowlineplumbers.com

See also our Terms of Service, including our SMS Messaging Terms.