Terms of Service

About Flowline Plumbers

Flowline Plumbers provides residential and commercial plumbing services in Waterloo Region & Southwestern Ontario. We are locally owned and have served the region since 2003.

Flowline Plumbers
180 Northfield Dr W 1st Floor, Unit 4, Waterloo, ON N2L 0C7
Phone: 226-407-6750
Email: info@flowlineplumbers.com

Website use

Content on this website is provided for general information about our plumbing services in Ontario. It does not create a contract for work until we confirm scope, pricing, and scheduling with you directly.

You agree not to misuse the website, attempt unauthorized access, or submit false or misleading information through our forms.

Quotes, pricing, and service

• Estimates and flat-rate pricing are provided before work begins where possible
• Additional work discovered on site will be explained and quoted before we proceed, unless emergency conditions require immediate action to prevent property damage
• Service availability is within our published hours (Open 7 days, 7am–11pm). Response times depend on technician availability, weather, and call volume
• You are responsible for providing safe access to work areas and accurate information about your plumbing system and property

SMS messaging terms

By checking the SMS consent box on our quote form, or by otherwise providing express written consent, you agree to receive text messages from Flowline Plumbers at the mobile number you provide.

Flowline Plumbers may send SMS text messages related to your plumbing inquiry, appointment scheduling, service updates, dispatch notifications, and follow-up about completed or requested work.

Message types may include:

• Appointment confirmations and reminders
• Dispatch and technician arrival updates
• Responses to your quote or service request
• Follow-up about scheduled or completed plumbing work

Message frequency varies based on your service request and appointment activity.

Message and data rates may apply.

Reply STOP to unsubscribe from text messages at any time.

Reply HELP for help or contact us at the phone number or email listed on this website.

Consent to receive text messages is not a condition of purchasing plumbing services.

Carriers are not liable for delayed or undelivered messages. Supported carriers include major Canadian and U.S. wireless providers.

We may use third-party providers, including CallRail and wireless carriers, to deliver and manage text messages. Your use of SMS features is also subject to your mobile carrier's terms.

Phone calls and recorded communications

Calls to or from Flowline Plumbers may be logged, recorded, or tracked for quality assurance, training, and customer service through providers such as CallRail. By contacting us by phone, you consent to such processing as described in our Privacy Policy.

Intellectual property

The Flowline name, logo, website content, and materials are owned by or licensed to Flowline Plumbers and may not be copied or reused without permission.

Disclaimer

The website and its content are provided "as is" without warranties of any kind, to the fullest extent permitted by law. We do not guarantee uninterrupted access to the website.

Limitation of liability

To the fullest extent permitted by applicable law, Flowline Plumbers will not be liable for indirect, incidental, or consequential damages arising from your use of the website. Nothing in these Terms limits rights you may have under applicable consumer protection laws.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes will be handled in the courts of Ontario, unless mandatory consumer protection rules provide otherwise.

Changes

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: info@flowlineplumbers.com or 226-407-6750.